Ordering food delivery through apps like Uber Eats is super convenient when you’re hungry but don’t have time to cook. But sometimes your food gets delayed and you get hangry waiting. If your Uber Eats order is taking way longer than the estimated delivery time, you may want to cancel it.
If you need to cancel in a hurry, here’s the quick answer: Open the Uber Eats app, tap the order, select ‘There’s a problem’, then tap ‘Cancel this order’ and confirm. Uber will refund your money.
Check Estimated Delivery Time Before Ordering
When ordering from Uber Eats, it’s important to check the estimated delivery time before placing your order. This will give you an idea of how long you can expect to wait for your food to arrive. By checking the estimated delivery time, you can avoid ordering from restaurants that have longer wait times and choose ones that can deliver your food more quickly.
See delivery ETA before placing order
Before placing your order on Uber Eats, take a moment to review the delivery ETA (Estimated Time of Arrival). This information is usually displayed on the restaurant’s page or during the checkout process.
The ETA provides an estimate of how long it will take for your order to be delivered to your location. By reviewing this information, you can make an informed decision about whether or not to proceed with your order.
Pro Tip: If you’re in a hurry or have time constraints, look for restaurants with shorter delivery ETAs. This will increase the chances of receiving your food in a timely manner.
Factor in food prep & delivery time
It’s important to remember that the estimated delivery time provided by Uber Eats includes both the time it takes for the restaurant to prepare your food and the time it takes for the delivery driver to reach your location.
Keep in mind that during peak hours or busy times, restaurants may have longer food preparation times. Additionally, traffic conditions and distance can affect the time it takes for the delivery driver to deliver your order.
By factoring in both the food preparation time and the delivery time, you can have a better understanding of how long it may take for your order to arrive. This will help you manage your expectations and avoid any frustration if the delivery takes longer than anticipated.
Important Note: If you’re experiencing a significant delay with your Uber Eats order and believe it’s taking too long, it’s always a good idea to reach out to Uber Eats customer support for assistance.
They can provide you with updates on the status of your order and help resolve any issues you may be facing.
For more information on how to cancel an Uber Eats order or to get in touch with customer support, visit the official Uber Eats Help Center.
Follow Your Delivery on the Map
One of the features that make Uber Eats a convenient food delivery service is the ability to track your order in real-time. When you place an order, you are provided with a map that shows the location of your delivery courier.
This feature allows you to have a clear idea of where your food is and how long it will take to reach you.
Watch courier’s location in real-time
Once your order is confirmed, you can start tracking it by clicking on the “Track Order” button in the Uber Eats app. This will open a map that shows the location of your delivery courier. You can see their progress as they make their way to the restaurant to pick up your order and then to your location.
It’s a great way to stay informed and alleviate any concerns about the status of your delivery.
Contact driver if order seems delayed
If you notice that your order is taking longer than expected or if there seems to be a delay, you have the option to contact your delivery driver directly. In the Uber Eats app, you can tap on the “Contact” button to send them a message or give them a call.
This allows you to communicate with them and get updates on the status of your order. They may be able to provide you with more information or address any concerns you may have.
It’s worth noting that sometimes delays can occur due to unforeseen circumstances such as heavy traffic or high demand. However, by following your delivery on the map and reaching out to your driver if necessary, you can stay informed and take appropriate action if your order is taking too long.
Cancel Uber Eats Order Through the App
If you find yourself in a situation where your Uber Eats order is taking too long and you’re ready to cancel, don’t worry – the process is quick and simple. Uber Eats has made it easy for customers to cancel their orders directly through the app. Here’s how you can do it:
1. Tap the order then ‘There’s a problem’
Once you open the Uber Eats app, navigate to the order that you wish to cancel. Tap on the order to open the order details screen. At the bottom of the screen, you’ll see an option that says “There’s a problem”. Tap on this option to proceed with canceling your order.
2. Select ‘Cancel this order’
After tapping on “There’s a problem”, you’ll be presented with a list of options to choose from. Look for the option that says “Cancel this order” and select it. This will initiate the cancellation process for your order.
3. Confirm cancellation
Once you’ve selected “Cancel this order”, you’ll be asked to confirm your cancellation. Uber Eats will provide you with information about any applicable fees or charges that may be associated with canceling your order.
Review this information carefully and if you’re still certain about canceling, confirm the cancellation.
It’s important to note that canceling an order through the Uber Eats app is subject to certain conditions and timeframes. You may not be able to cancel an order if it’s already been accepted by the restaurant or if the delivery partner is already on their way to pick it up.
In such cases, it’s best to reach out to Uber Eats customer support for further assistance.
For more information on canceling an Uber Eats order, you can visit the official Uber Eats support page here.
Get an Uber Eats Refund After Cancelling
Full refund after cancellation
If you find yourself in a situation where your Uber Eats order is taking too long, don’t worry! Uber Eats understands that delays can happen and they have a process in place to ensure customer satisfaction. By following a few simple steps, you can cancel your order and receive a full refund.
First, open the Uber Eats app on your phone and go to the “Orders” section. Locate the order that you want to cancel and tap on it. You will see an option to cancel the order. Click on it and confirm your cancellation.
It’s important to note that you can only cancel an order if it hasn’t been prepared or picked up by the delivery partner. If the order is already in progress, you may not be eligible for a refund.
Once you have successfully cancelled your order, Uber Eats will process your refund. The refund amount will be credited back to your original payment method. Keep in mind that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
In most cases, the refund is credited within 7 days.
Refund credited within 7 days
Uber Eats strives to provide excellent customer service, and part of that is ensuring timely refunds. While the refund is typically credited within 7 days, it’s possible that you may see it appear in your account sooner. However, if you haven’t received your refund after 7 days, don’t panic.
It’s always a good idea to reach out to Uber Eats support for assistance.
When contacting Uber Eats support, make sure to provide them with all the necessary details, including your order number and any relevant information about the cancellation. This will help them expedite the process and resolve any issues promptly.
Uber Eats has a dedicated support team that is available to assist you with any concerns or questions you may have.
Remember, cancellations and refunds are part of the normal process when it comes to ordering through Uber Eats. While it’s frustrating when an order takes longer than expected, rest assured that Uber Eats has policies in place to ensure customer satisfaction.
By following the steps outlined above and reaching out to support if necessary, you can easily cancel your order and receive a refund without any hassle.
Alternatives to Cancelling
While it can be frustrating when your Uber Eats order is taking longer than expected, there are a few alternatives to consider before canceling your order. These alternatives can help you address the issue and potentially improve your overall experience.
Chat with customer support
If your order is taking longer than anticipated, it’s a good idea to reach out to Uber Eats customer support. They have a dedicated team available to assist you with any issues or concerns you may have.
The customer support team can provide you with real-time updates on your order’s status and help resolve any problems that may have caused the delay. It’s important to provide them with specific details about your order, such as the restaurant name, order number, and estimated delivery time.
This will help them quickly address your concerns and find a suitable solution.
Adjust tip based on experience
Another alternative to consider is adjusting the tip you gave to the delivery driver based on your experience. While it’s always a good practice to tip your delivery driver, if your order is significantly delayed or the service falls below your expectations, you may want to consider adjusting the tip accordingly.
This sends a message to the driver and Uber Eats that the service provided was not up to par. However, it’s important to remember that the driver may not have control over factors that caused the delay, such as heavy traffic or restaurant delays.
It’s always best to consider the overall experience before making any adjustments.
Pro Tip: Before adjusting the tip, make sure to reflect on the entire delivery experience. Was the driver polite and friendly? Did the food arrive fresh and intact? Taking these factors into account will help you make a fair assessment of the service provided.
By exploring these alternatives, you can address the issue of a delayed Uber Eats order without immediately canceling. Remember that communication is key, and reaching out to customer support or adjusting the tip can help you find a resolution and improve your overall experience with Uber Eats.
Uber Eats makes it easy to cancel an order if you get tired of waiting. Just open your app, tap into the delayed order, and select ‘Cancel this order’. Uber issues refunds quickly so you can order something else. With real-time delivery tracking, cancellation is avoidable but handy when needed.